Support

At Sharp Reflections we pride ourselves in making our experts available for ongoing support for all of our users, whenever and wherever it is needed.

 

Our support philosophy

We value customer relationships and want to help you get maximum value from your software investment. We are experts and pride ourselves in responding quickly to your requests.

We strive to correct every bug that you submit in a timely fashion. If you submit a bug report or feature request you will receive a personal answer within 24 hours.

We love to hear your feedback, contact us for any suggestions or feature request you might have.

Our support methods

The support e-mail is constantly monitored during support hours. If your issue is urgent, please contact us by telephone after submitting an e-mail.

To solve your issue or gather information efficiently and quickly we also provide:

  • Chat directly to our subject experts
  • Remote technical support sessions with our engineers
  • Tutorials via video and webinar

Documentation and releases

We have a support portal that necessitates credentials to access. To register for a username and login, please send us an e-mail to support@sharpreflections.com.

The Sharp Reflection support portal contains the release executables, an FAQ section, several short articles with tips and tricks as well as presentations and exercises plus handouts from all our previous User Group Meetings.

Picture showing PSPro's "Report a bug" window

Support hours: 8am to 4 pm CET Monday to Friday

Support email: support@sharpreflections.com