Support

Our support philosophy

We value customer relationships and want to help you get maximum value from your software investment. We are professional and respond quickly. If you submit a bug report or feature request you will receive a personal answer within 24 hours.

We know that no software is perfect and we strive to correct every bug that you submit in a timely fashion.

We love to hear your feedback, contact us for any suggestions or feature request you might have.

Our support methods

We are primarily using e-mail for all our support contact with our users. Send us bug reports and feature request, as well as any questions about software usage you might have to support@sharpreflections.com

This e-mail address is constantly monitored during support hours. If your issue is urgent, please contact us by telephone after submitting an e-mail.

If we think the best way is to guide you first-hand, we will propose a remote desktop connection via Webex to solve your issue or gather informations efficiently and quickly.

Support hours: 8AM to 4PM CET – Monday to Friday

Picture showing PSPro's "Report a bug" window

Documentation and releases

We have a support portal that necessitates credentials to access. To register for a username and login, please send us an e-mail to support@sharpreflections.com.

Our portal contains the release executables, an FAQ section, several short articles with tips and tricks as well as presentations and exercises plus handouts from all our previous User Group Meetings.

The user and installation manuals are available on our website sharpreflections.com.

Current version and manuals

The current version of Pre-Stack Pro is 5.2. The user manual is available through this link (login required).

The current version of the Petrel Plugin is 201X.3.0.2. It is available for Petrel 2015, 2016 and 2017