Support

Support for the people closest to your business
from the experts closest to ours

Our support philosophy

We value customer relationships and want to help you get maximum value from your software investment. Our experts and pride themselves in responding quickly to your requests.

We strive to correct every bug that you submit in a timely fashion. If you submit a bug report or feature request you will receive a personal answer within 24 hours.

We love to hear your feedback, contact us for any suggestions or feature request you might have.

Our support methods

The support e-mail is constantly monitored during support hours. If your issue is urgent, please contact us by telephone after submitting an e-mail.

To solve your issue or gather information efficiently and quickly we also provide:

  • Chat directly to our subject experts
  • Remote technical support sessions with our engineers
  • Tutorials via video and webinar

Support portal

The support portal requires access credentials. To register for a username and login, please send us an e-mail to support@sharpreflections.com.

The Sharp Reflection support portal contains

  • Release executables
  • FAQ section
  • Short articles with tips and tricks
  • Presentations and exercises
  • Handouts from all our previous User Group Meetings

It’s time to GATHER again, come join us!

Mar 1-2, 2023, Tremont Hotel, Galveston, TX

 

The GATHERing, Sharp Reflections’ user group meeting, is a unique opportunity to meet and exchange experiences with other PreStack Pro users, learn from the experts, get hands-on training and discover the benefits of the PreStack Pro.

Find out more and register here

Contact us

Support: 8am to 4 pm CET Monday to Friday

Support email: support@sharpreflections.com