Our support philosophy
We value customer relationships and want to help you get maximum value from your software investment. We are professional and respond quickly. If you submit a bug report or feature request you will receive a personal answer within 24 hours.
We know that no software is perfect and we strive to correct every bug that you submit in a timely fashion.
We love to hear your feedback, contact us for any suggestions or feature request you might have.
Our support methods
We are primarily using e-mail for all our support contact with our users. Send us bug reports and feature request, as well as any questions about software usage you might have to email@example.com
This e-mail address is constantly monitored during support hours. If your issue is urgent, please contact us by telephone after submitting an e-mail.
If we think the best way is to guide you first-hand, we will propose a remote desktop connection via Webex to solve your issue or gather informations efficiently and quickly.
Support hours: 8AM to 4PM CET – Monday to Friday
Documentation and releases
We have a support portal that necessitates credentials to access. To register for a username and login, please send us an e-mail to firstname.lastname@example.org.
Our portal contains the release executables, an FAQ section, several short articles with tips and tricks as well as presentations and exercises plus handouts from all our previous User Group Meetings.